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FAQ

Q: What are the benefits to purchasing products from Discoundokan.com? 

A: We offer a huge variety of products from some of the most popular manufacturers in the world all in one convenient online store. We are dedicated to providing our customers with high quality brands at the lowest possible price. Customer satisfaction is our priority, and we strive to offer our services with honesty. 

Q: Do I need to have an account with Discoundokan.com in order to make purchases? 

A: No; we do not require you to have an account with us to place orders and make purchases. You can still make purchases by logging in as a guest user. However, there are many advantages to having an account with us, so we do highly recommend creating an account. 

Q: What are the advantages to creating an account with Discoundokan.com? 

A: Creating an account with us not only saves you time when making purchases, but it also allows you to view your previous orders, and you will be able to receive exclusive membership offers and promotions through email. 

Q: What payment methods are accepted by Discoundokan.com? 

A: We accept a number of payment options so you can pay however is easiest for you. We accept all credit and debit cards, bKash, PayPal, and Cash On Delivery.  

Q: Is my credit and/or debit card information safe when using Discoundokan.com? 

A: Absolutely! We use SSL COMMERZ and PAYPAL which area secure and trusted payment methods used by countless online stores around the world. This is a 128 bit encryption technology that is designed to protect your credit and debit card information. 

Q. What is Cash On Delivery (COD) and how does it work? 

 A: For those who don’t want to use one of our online payment methods, you can choose our Cash On Delivery method, so you can pay Discoundokan.com in cash when your products are delivered. There are some stipulations on using this payment method. You cannot use Cash On Delivery when the purchase order is more than BDT 5,000. You can only pay with cash at the time of delivery, and you cannot use foreign currency to pay for your products.

Q: Are there any extra fees or charges for shopping on Discoundokan.com? 

A: No. We don’t have any hidden charges or extra fees. Please keep in mind as you are shopping that the delivery charge is not calculated into the price of the items. That will be calculated at the end of your purchase. 

Q: How long will it take to receive my items from Discoundokan.com? 

A: Inside of Dhaka City, you will receive your products within 1 business day after you make your purchase. Outside of Dhaka City, you will receive your products within 3 business days. For more information on shipping and delivery, please visit our Shipping & Delivery page. 

Q: How can I contact Discoundokan.com if my question wasn’t answered here? 

A: If you have any questions, comments, or concerns about anything, we encourage you to contact us through our “Contact Us” page. We also have a hotline number through which you can call us for anything you need.